FAQ

Account, security, and verification

How do I add my emergency contact?
Published on Jul 24, 2025Updated on May 29, 2026315
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 202639
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 202667
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Jun 18, 2026211
Passkey FAQ
Published on Mar 19, 2025Updated on Jul 2, 2026159
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 2026186
How do I download OKX app on an iPhone?
Published on Feb 26, 2025Updated on Jul 21, 20268,005
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on May 29, 202631
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on May 29, 202651
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Jul 24, 20262
How do I transfer/deposit crypto with my sub-accounts?
Published on Jan 14, 2025Updated on Jul 24, 2026
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 29, 202620,955
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 9, 2026957
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on May 29, 202681
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on May 29, 202683

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