Why haven't I received my reward or why can't I withdraw it?

Why hasn't my reward arrived yet?

Most rewards are credited automatically, but they can take time to appear if:

• Your task is still being processed. Some campaigns may take up to 24 hours after you complete the final task before the reward appears in My Rewards.

• Your net deposit dropped below the campaign's minimum requirement. If you withdraw funds after making a deposit, some campaigns calculate eligibility based on your net deposit, which is your total deposits minus your total withdrawals.

• Your referral hasn't completed all the required tasks within the campaign period, such as verifying their account or completing the minimum trade requirement.

Open My Rewards > Reward history to check your task progress and reward status before contacting support.

Why can't I withdraw my rewards?

Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details.

To check the hold status of your rewards:

• Go to My rewards

• Select On hold

• Find the reward you want to check — the remaining hold time is shown next to each item

  

  OKX My rewards page with On hold status and reward details

Note: rewards listed under Earned are already available to withdraw.

If you need further help, reach out to OKX Assistant.