What should I do if I release crypto but haven’t received payment?

Publisert 17. mars 2023Oppdatert 22. juli 20262 minutter å lese106
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If the buyer is contactable

On the app:

Go to P2P trading > Orders > Select the completed order in question > Chat

If the buyer is uncontactable

On the app:

If you mistakenly released crypto before confirming payment, submit a dispute immediately: Go to P2P trading > Orders > Select the completed order in question > Dispute, and make sure to:

  • Include supporting evidence when submitting your dispute (e.g., screenshots showing no payment was received in your account)

  • Also contact customer service as soon as possible to speed up the resolution

For more details on disputes, kindly refer to How to dispute when encountering issues during P2P trading?

Note:

  • When receiving payment, always check your platform-bound payment method to confirm receipt before releasing crypto. Don't rely on SMS notifications or buyer-provided payment screenshots, as these can be faked.

  • Since this is an urgent issue, it’s recommended to submit a dispute or share your feedback with customer service agents while negotiating with the buyer.

  • For delayed payments, such as large transfers, don't release crypto until the funds are confirmed in your account.

  • If you mistakenly release crypto without receiving payment, kindly file a dispute promptly.