FAQ
Account management and security
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Jul 2, 20266,481
- How do I change my authenticator app?Published on Sep 11, 2023Updated on May 29, 20264,505
- How do I change my phone number?Published on Sep 7, 2023Updated on Jul 6, 202615,056
- How do I update my email?Published on Sep 6, 2023Updated on Jul 8, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Jul 2, 202614,133
- How do I link an authenticator app?Published on Aug 29, 2023Updated on May 29, 202616,858
- What is sub-account?Published on Aug 22, 2023Updated on Jul 9, 20261,890
- How do I close my account? (web)Published on Aug 22, 2023Updated on Jul 2, 2026473
- How do I close my account? (app)Published on Aug 22, 2023Updated on Jul 24, 2026910
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on May 29, 2026409
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Jun 18, 2026371
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on May 29, 2026469
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jul 2, 2026402
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on May 29, 2026599
- How do I change or reset my login password if I forgot my login credentials?Published on Aug 22, 2023Updated on Jul 14, 202619,827
Showing 16-30 of 37 articles